Support
Here to help.
Quick fixes for the usual things, and a real person when you need one. Write to us.
Your account
- Forgot your password? Tap Forgot Password? on the sign-in screen.
- Change your password: Menu, then Profile, then Login Details, then Change. Signed in with Apple or Google? Your password stays with them.
- New email address? Write to us and we’ll change it.
- A copy of your data: Menu, then Settings, then Request my data.
- Delete your account: Menu, then Settings, then Delete account.
Reminders and the camera
- No reminders? In Menu, then Settings, check Daily Reminders is on, and tap Notifications to allow them.
- Camera won’t open for a scan? In Menu, then Settings, tap Camera to allow it. Or scan a photo you’ve already taken: tap Photos in the scanner.
Premium
- Cancel: Apple bills Premium, so you cancel it there. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, then GRLY, and tap Cancel Subscription.
- A refund: refunds are up to Apple, at reportaproblem.apple.com.
- New phone? Premium comes with your GRLY account. If it doesn’t show, open anything Premium and tap Restore purchase.
Quick answers
- The FAQ: what GRLY does, and how it works.
- Your data: what GRLY keeps, and how you stay in charge.
- The privacy policy and the terms, in full.
Write to us
It comes straight to our inbox. Or email us at connect@grlyapp.co.